Case Studies & White Papers

Case Studies

In 2004, IBM was facing an increasingly competitive marketplace with higher customer expectations. At the same time, employee engagement and morale were declining. Using the Organizational Culture Inventory® (OCI®), IBM transformed the organization's culture and experienced gains in productivity and significant cost reductions.

Dr. Linda Sharkey shares her experiences with and insights on quantifying culture and leadership. She highlights what you can do to get everyone moving in the right direction supporting your organization's values, vision and mission.

As the economy slowly makes its way back in recovery mode, and more employees are concerned with issues beyond job security, we are beginning to see a return to a focus on “employee engagement” as the critical overriding factor within organizations that drives performance. But is that really all there is to it? Should companies focus exclusively on employee engagement as the key indicator of success or failure within their organization? Is high employee engagement some sort of management panacea that cures all ills?

This article highlights what talent managers need to look for and develop in their high potentials (and the commonly made mistakes that they should avoid) to move their organizations toward realizing their visions and goals.

Paula Caproni, Ph.D., Director of Executive Skills at the University of Michigan’s Ross Business School, helps guide MBA candidates through the transition from individual contributor to team leader with a high-intensity class entitled “Creating and Developing High-Performance Teams.” Offered only two or three times per year to groups of about 40 students, the class gives Dr. Caproni an exceptionally keen insight into the learning process experienced by the candidates.

Do we have what it takes to drive positive organizational change? OD practitioners frequently ask this question of themselves, and of the organizations they assist. The senior leaders at Advocate Health Partners (AHP), part of Advocate Health Care, came face to face with the challenge of driving a cultural transformation.

The impact of culture on customer service is demonstrated by this case study, which focuses on the Production Engineering department of one of the world’s largest technological organizations.

The subject of this case study is a highly respected United States-based multi-national company in the non-food segment of the FMCG industry. This company had been operating in Korea for 30 years, starting as a small representative sales office but transitioning into a medium-sized stand-alone subsidiary via organic growth and acquisition.

Culture change initiatives can lead to real financial returns. This presentation summarizes the results of a series of studies that demonstrate the strong relationship between constructive organizational cultures and financial performance.

Yarra Valley Water is a shining example of how companies can become more efficient, provide better customer service and enable staff to enjoy their work and achieve a better work-life balance.

Over just a four-year period, the results were impressive. The culture moved from primarily Passive/Defensive (emphasizing Avoidance) to Aggressive/Defensive (high in Competitive norms) and strongly toward the Constructive styles.

All logos, trademarks, and registered trademarks appearing on these pages (other than those trademarks and/or copyrights belonging to Human Synergistics International) are the property of their respective owners.