Assessments for Organisations

Measure organisational culture, levers for cultural change, and outcomes of culture, including customer service styles and quality of service, with our world-leading organisational surveys.


Organisational Culture Inventory® (OCI®)

The Organisational Culture Inventory provides a picture of an organisation’s operating culture in terms of the behaviours that members believe are expected or implicitly required. By guiding the way in which members approach their work and interact with one another, these ‘behavioural norms’ determine the organisation’s capacity to solve problems, adapt to change, and perform effectively.

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Organisational Effectiveness Inventory® (OEI)

A research-based alternative to employee engagement and opinion surveys, the Organisational Effectiveness Inventory is appropriate for data-based change programs designed to promote not only employee engagement, but organisational effectiveness as well. The OEI assesses 31 levers for cultural change as well as 12 outcomes of culture.

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Customer ServiceStyles™ (CSS)

Customer ServiceStyles provides deep insights into the factors explaining the quality of service provided to internal or external clients by assessing service styles — that is, how service providers approach their work and interact with customers.

Assessment details

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