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| Dec 08, 2016
In 2004, IBM was facing an increasingly competitive marketplace with higher customer expectations. At the same time, employee engagement and morale were declining. Using the Organizational Culture Inventory® (OCI®), IBM transformed the organization's culture and experienced gains in productivity and significant cost reductions. As a result of the culture change, IBM's Poughkeepsie, NY site was recognized by the Institute of Industrial Engineers (IIE) with a Lean Best Practices Award for effectively integrating culture and transformation techniques. This presentation outlines their successful change initiative.
Click here to download the PowerPoint® presentation.