Welcome to Human Synergistics’ Privacy Policy for Survey Respondents and Simulation Participants

We are collecting information to provide feedback to you, your colleague, your team, or your organization to support change and development initiatives. This information and feedback will focus on such topics as the culture and climate of your organization; the styles and effectiveness of your group; your personal styles, skills, and performance; and/or the behaviors, impact, and effectiveness of a colleague. Please see the “How will we use your data?” section below, which provides more information about the specific survey you are completing or exercise in which you will be participating.

Human Synergistics survey, diagnostic inventory, and experiential exercise websites ask you to provide information about yourself, another person you know well, or your group or organization.  

The types of personal information that may be collected at our sites or provided by your organization include: name, organization, e-mail address, and demographic and positional information pertinent to the use of the survey or exercise you are completing and directly related Human Synergistics products and services.

We may collect certain technology-related information when you visit our Web pages such as the type of browser and/or operating system you are using, the screen resolution of your monitor, the domain name of your Internet service provider, and the Internet Protocol (IP) address of the device you are using to access the site.Human Synergistics is a Data Controller (as defined by the European Commission) with respect to all of the information collected. 

Human Synergistics, as a Data Controller, reserves the right to use the collected data for the on-going statistical norming and validation of its surveys, measurement scales, and simulations. To that end, we may create anonymized data files consisting of the answers of specific groups of respondents (based on demographic or positional variables) from multiple organizations. Similarly, we may develop anonymized files consisting of the solutions proposed by individuals and teams to problems posed by our survival simulations and business exercises. These files would be used to support analyses to improve our surveys and exercises as well as to develop and market new products that may be of interest to you, your organization, your industry, and the marketplace in general. We also use aggregated or archived data to carry out research on individuals, groups, and organizations and publish the results in journals, books, manuals, or other outlets. Such research by Human Synergistics staff and co-authors is guided by the code of ethics of the American Psychological Association. The confidentiality of individual respondents and their organizations is maintained in the use of these aggregated data sets.

You will not be asked to: provide information related to ordering additional products; express opinions or feedback on products (except prototypes); subscribe to other HSI services; or participate in online forums (except those, if any, directly relevant to the survey or exercise that you are currently completing). We will not use your information for marketing purposes. We may sometimes use the non-personal information that we collect to improve the design and content of our site and to enable us to personalize your Internet experience. We also may use this information in the aggregate to analyze and facilitate site usage. We may disclose personal information in response to a legal process, for example, a court order or a subpoena. We also may disclose such information in response to a law enforcement agency’s request though, to date, Human Synergistics has not been required to provide information in response to such requests. Agents and contractors of Human Synergistics who have access to personal information are required to protect this information in a manner that is consistent with this Privacy Statement by, for example, not using the information for purposes other than carrying out the services they are performing for Human Synergistics. Other than with these agents and contractors, we will not share information with third parties (e.g. marketers, magazine publishers, retailers, participatory databases, and non-profit organizations) that might want to market products or services to you. Finally, Human Synergistics will not use or transfer personal information in ways unrelated to those described above without providing you with an opportunity to opt out of any such unrelated use.

We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security and prevent its loss, and correctly use the information we collect online. We store your survey or exercise data on a server hosted by Rackspace. Visit their website to learn more: https://www.rackspace.com/en-us/about/datacenters.

We store your survey or exercise data on a server hosted in Sidney, Australia. 

Human Synergistics retains personal data, as necessary, for the duration of the relevant business relationship. We may also retain personal data for longer than the duration of a project or the initial business relationship should we need to retain it to respond to follow-up questions from clients, provide clients with analyses on changes between the initial data and subsequent retest data, protect ourselves against legal claims, use it for analysis or historical record-keeping, or comply with our information management policies and schedules. If you request that we delete your personal data, Human Synergistics will make reasonable attempts to delete all instances of the information in their entirety.

Yes, survey and/or exercise responses and personal data collected in South Korea, Europe and elsewhere throughout the world are transferred to servers in Australia for storage and scoring. Your responses and personal data will be accessed, managed, and processed by Human Synergistics’ office in South Korea. We rely on arrangements between our South Korean and Australian offices that are consistent with the European Commission’s standard contractual clauses for the transfer of data originating in the European Economic Area to Australia. These data will be accessible to employees and contractors of Human Synergistics located in the United States and New Zealand while maintaining the server and servicing the survey and/or exercise software. Data may also be transferred to Human Synergistics InterConnext GmbH in Germany for additional processing and storage.

Members of the European Union should note that European Commission has recognized New Zealand as providing adequate protection to personal data.  Also, Human Synergistics, Inc., located in the United States, adheres to the EU-US and Swiss-U.S. Data Privacy Framework concerning the transfer of personal data from the European Union and the United Kingdom or Switzerland to the USA. Accordingly, we follow the EU-US and Swiss-U.S. Data Privacy Framework Principles published by the U.S. Department of Commerce (“Principles”) with respect to all such data. If there are any conflicts between the policies in this statement and the Principles, the Principles will govern. To learn more about the Data Privacy Framework program, and to verify our certification, please visit https://www.dataprivacyframework.gov/. You may also view our Data Privacy Framework Statement on our Web site at https://www.humansynergistics.com/privacy-framework/.

For information about our products and services, please email HS_Korea@heartwaregroup.com or call us at +82-2-3141-7547. Please visit our Website at www.heartwaregroup.com.

For support using our survey or exercise website, please email us at HS_Korea@heartwaregroup.com.