In 2004, IBM was facing an increasingly competitive marketplace with higher customer expectations. At the same time, employee engagement and morale were declining. Using the Organizational Culture Inventory® (OCI®), IBM transformed the organization’s culture and experienced gains in productivity and significant cost reductions. As a result of the culture change, IBM’s Poughkeepsie, NY site was recognized by the Institute of Industrial Engineers (IIE) with a Lean Best Practices Award for effectively integrating culture and transformation techniques. This presentation outlines their successful change initiative.
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