Most people don’t talk about constructive cultures1 and correctional facilities in the same breath. If anything, we might imagine how rough and tumble a correctional facility needs to be to keep everyone, officers and residents alike, safe. The reality is nothing is further from the truth. Not only are constructive corrections cultures the safest; they also have the highest potential for helping those under supervision to turn themselves around.
In part one of my two-part post, I introduced the notion of organizational courage and shared my thoughts on what it is and provided some framing. In this post I will share practical strategies and action steps you can take to build courage within your organization.
Finding personal courage is hard enough, but what happens when an entire organization needs courage?1 Courage is the will to act in spite of fear or despair, for the purpose of human growth. Fostering organizational courage is difficult but the key lies in being true to vision and values while at the same time embracing current reality, despair, and fears.
After 30 years of working in global corporate organizations as an organization development professional, there is not much I have not come across. I retired from my corporate roles a couple of years ago and now work as an independent consultant. I have learned a lot from my experiences and would like to share one of my most valuable learnings.
Culture change is enormous and complex. There is no easy answer, magic pill or quick fix to create instant culture change. However, leaders do have control over their actions and have more influence than they realize. This is the focus of the Four Essentials of Culture Change.
Jeanne Malnati is the CEO and founder of The Culture Group, where she’s been making an impact in organizations and in her community. This post is based on her UltimateCulture Conference presentation and features insights from her consulting work and in building an award-winning family business, Lou Malnati’s.
If your company is in the process of going through or preparing for a merger or acquisition, then you know firsthand that combining the cultures of two organizations is no easy matter.
Last fall, I had the honor of giving a talk along with Carol Montgomery, Senior VP and Chief Human Resources Officer of York Risk Services Group, at the 1st Annual UltimateCulture Conference in Chicago. Carol and I presented a case study to show how York, following a major acquisition, was able to blend two very different types of workplace cultures.
The hospitality industry is competitive. And when similar offerings like updated suites, complimentary breakfasts, pillow-top mattresses and deluxe showerheads are found in hotel after hotel after hotel, how can a brand differentiate itself in order to create loyalty among its guests? How can it draw in new customers—pulling them away from competitors offering comparable amenities? It comes down to one thing that can’t be replicated or copied—the service experience.
An organization’s culture can sometimes be the difference between life and death. More than 4,500 job-related fatalities occurred in the US (OSHA) in the 2013-14 calendar year. This means that, on an average day, twelve people went to work but did not return home to their families at the end of the day.
The Monday after Thanksgiving in 2005, November 28, was a cold, windy, and gloomy morning. The atmosphere inside of Tasty Catering’s building was neither cold nor windy, but it was very gloomy. We had moved into a building five times the size of our previous building on the first of that month. For the previous 27 days, my two brothers and I had been involved in constant bickering, which was a result of three alpha males trying to assert their dominance and mark their territory. The tension was evident. The toll on staff was obvious. As the senior leader, I did not have the wisdom to change. I was a victim of my emotions.
There are many individuals who got up this morning unhappy with their current job or position in life. It could be they had great expectations after finishing college, or they decided their previous career was not well-suited for them. Some even went back to school to get an advanced degree, just to find out the degree would not be a cure-all for their disenchantment. Whatever the case may be, there is no shortage of employees who are unhappy with their jobs. According to Gallup, over 70% of workers are unhappywith their place of employment.1 One big cause: Organizational culture.
Given that organization development consultants are fundamentally agents of change, it’s no surprise that many of the questions they ask us about our culture and climate surveys focus on levers for change. Most recently, an attendee at the 1st Annual Ultimate Culture Conference submitted a note card asking, in reference to the Organizational Effectiveness Inventory® (OEI) and my presentation on How Culture Really Works, “If you were to focus on one category of causal factors (structures, systems, etc.), which would you choose?”
My fascination with culture began more than 40 years ago when another young industrial engineer named Jim Delaney and I started a process improvement consulting firm not long after graduating from University of California Los Angeles. I quickly discovered that it was easier to decide on change than to get people to change. I observed that companies, like people, had personalities and, while some were healthy, most were like dysfunctional families. They had trust issues, turf issues and resistance to change. The difference between working with Sam Walton on the supply chain at Walmart versus with Woolworth was like night and day. It was clear one would succeed and the other would fail because of the mindset and habits of the firms.
Culture is in these days, so I get a lot of inquiries about creating a culture, usually around “engagement” or “service” or “innovation.” My typical response is “Why do you want to do that?” or, alternatively, “Can you give me an example of what you have in mind?” Why don’t I just say, “Sure, and here is how you do it.”? 1 There are several reasons.
Are your year-end performance discussions more painful than they’re worth? Are you doing them merely to comply with legal requirements or to decide who gets paid what? Would most of your managers prefer to throw the system out? If so, you are missing the mark on a very powerful system that can build your brand as a talent-based culture and market leader.