Create sustainable, high-performance cultures and impact the world.

“Experience” and “learning” are two powerful words that shape and strengthen personal and professional accountability, effectiveness, and success. These two words are close to my heart and mind. I firmly believe that they are of utmost importance in today’s VUCA world.1 The more we can experience and learn, the better we can adapt and explore current and future situations.

Establishing and maintaining a strong workplace culture is a major undertaking for any organization. But when your organization grows 300 percent in the space of a year, holding onto the culture and values that led to such success becomes an uphill battle. That’s the challenge that Ron Storn, VP of People at Lyft, took to task when he joined the company—how do you keep values alive while your organization grows at a dizzying rate?

As Culture Evangelist at Zappos Insights, Jon Wolske is tasked with “taking the culture show on the road.” He brought his one-man show to the 2nd Annual Ultimate Culture Conference, going beyond the standard Zappos culture fare to take a deep dive into what makes the company a thought leader in culture.

Culture experts and enthusiasts recently gathered in San Francisco for the 2nd Annual Ultimate Culture Conference. A theme of the day was that most leaders recognize culture as a critical factor for success, but it remains an elusive concept and has become an overused word. To kick off the conference, Tim Kuppler interviewed Rob Cooke, CEO of Human Synergistics, to explore culture along with some related constructs (like climate) that are sometimes confused or used interchangeably with it.  Some of Rob’s answers to Tim’s questions are summarized here.

Last month I had the privilege of attending the 2nd Annual Ultimate Culture Conference in San Francisco, hosted by Human Synergistics. One of many reasons for me to take the 12-hour flight from Switzerland was to be in the company of thought leaders in workplace culture, such as Dr. Edgar Schein. Among the many insights he shared, one in particular struck a chord with me: the different methods of surveying for culture data. Dr. Schein described two-dimensional (2D), 3D and 4D views one can take when trying to understand a company’s culture. My experience is similar, and it prompted me to draw out the following analogy.

In an uncertain economy, and in VUCA times, empathy may seem like a “nice-to-have” leadership skill or culture asset. Instead, I propose that it is empathy that often serves as a catalyst for a Constructive culture.

Seasoned leaders know that the road to a successful change management process is not always a smooth one. Strategy, structure, tech, resources, and capacity all may be in place and positioned for an effective effort. However, what are often missed are factors that can be crucial to success and that can blindside the unwary leader. In two words: Culture and Conflict.

Interest in the subject of culture continues to grow dramatically. It’s a hot topic, and for good reason. Research shows Constructive cultures lead to increased profitability, satisfaction, performance, and more. The Annual Ultimate Culture Conference gathers top thought leaders in the field of organizational culture and leadership to provide valuable insight into and discussion around this elusive concept for professionals passionate about shaping workplace culture.

We’ve gathered three key takeaways from last year’s conference to help you make decisions that have a positive impact on culture and business results.

The Beatles—arguably one of the greatest bands in history—did not become that way by accident. Many stories abound about their long time playing nightly in Hamburg, getting to know and be in sync with one another. This could be the epitome of creating a truly high-performing team. But what about leadership?

J’ai eu le privilège d’animer récemment une session de développement pour une équipe de management, dont les membres souhaitaient mieux connaitre leur style d’interaction en tant que comité de direction. Il s’agissait d’une équipe d’envergure internationale, culturellement diversifiée, composée de managers expérimentés gérant à eux seuls 4 000 employés, assurant la réalisation de tâches quotidiennes essentielles pour l’organisation, et définissant la stratégie future de leur division et ses implications sur l’ensemble de la compagnie.

There is a huge revolution occurring around the role that HR plays in an organization. The role used to be about the Resource part of HR, but more and more it is becoming about the Human side. This revolution started broadly around company culture and is focusing in on employee engagement.1 This has had a profound impact not only on HR but also on what is expected from employees. People are now constantly asked “Are you engaged yet?” instead of “Is it done yet?”