Overwhelming Success During Unprecedented Times

Through the use of HSI’s culture assessments, the Big Brothers Big Sisters of Southwest Idaho (BBBS) saw that their passive culture was due to a lack of identity and understanding of member roles. A culture change plan designed to focus on branding, customer service, role clarity, and support for moderate risk taking catapulted the organization to greater success.

During the COVID-19 pandemic BBBS rapidly adapted its services by leveraging community partners to ensure integrity of mission so that Bigs, Littles and their families could connect virtually. They were also one of the first community non-profits to conduct a major, annual fundraising event virtually. The calculated risk was an overwhelming success and ensured financial sustainability during unprecedented times.

Kathy Opp, President
Kathy Hagler, Founding Partner

K2OHSolutions is a full-service organizational consulting firm specializing in strategic planning and implementation, culture assessment and organizational development, and leadership coaching. Our passion is collaborating with clients to create Organizations of Character.