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   Upcoming Foundation Workshops
 

Learn how to apply HS products to measurably improve organizational performance
September 22 - 25, 2009

    Upcoming Advanced Workshop
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    Now Available: Customer ServiceStyles Survey
 

Customer loyalty, satisfaction, and advocacy are more important than ever.
Does your culture promote the constructive customer service styles that drive these important outcomes?

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  Read about the winning case studies from Mastercard, Lonely Planet, ING Direct, 3, and others
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