How Culture Works
What is culture?
'Culture' is a term that has become an important part of any organization's vocabulary and a defining characteristic when talking about the organization to both employees and customers. However, what it really means, how it works, and the impact it has on performance are often misunderstood.
At Human Synergistics International, we define "culture" in the organizational context as being the shared norms and expectations that govern the way people approach their work and interact with each other. Such norms and expectations shape how organizational members believe they are expected to behave in order to fit in, get things done, and at times simply survive.
Organizational culture is influenced by a variety of factors, not least the behavior of the organization's leaders. To help organizations effectively measure their culture, Human Synergistics International CEO and distinguished academic Robert A. Cooke, Ph.D. developed the How Culture Works model in 1997. This identifies a total of 31 causal factors (organized into five categories) that are responsible for shaping culture and helping an organization move from its Current Culture to its preferred or Ideal Culture.
The model illustrates the relationships between these Causal Factors and the organization's actual Operating Culture, along with the Outcomes of culture at the individual, group, and organizational levels.